Local Businesses Marketing
You might have the best product in Cochrane. Maybe you offer the most reliable service in town, or your team is friendlier than anyone else on the block. But if you don't know exactly what happens to a potential customer between the moment they find you and the moment they pay you, you are likely leaving money on the table.
For many local business owners, "marketing" feels like a gamble. You put money into ads, social media, or local flyers, and you hope the phone rings. But hope isn't a strategy. The difference between a struggling business and a thriving one often comes down to two specific metrics: your conversion rate and your lead handling process.
At Advantim Marketing, we see it all the time. A business pours budget into getting leads but ignores the numbers that tell the real story of their success. Let's break down why knowing these numbers matters specifically for our local market.
The "Leaky Bucket" Problem
Imagine your business is a bucket. Marketing is the water hose you use to fill it up. If your bucket has holes in the bottom, it doesn't matter how high you turn up the water pressure—you will never keep the bucket full.
In business terms, those holes are flaws in your conversion process.
Many owners focus entirely on "more leads." They want more phone calls, more foot traffic, and more website hits. But if you convert leads at only 10% when the industry standard is 30%, doubling your leads won't solve the problem efficiently. It just makes your marketing twice as expensive.
Fixing the holes—improving your conversion rate—is almost always cheaper and more effective than simply buying more water.
Why Cochrane is Different
Running a business in a community like Cochrane presents unique opportunities. We aren't just faceless entities on the internet; we are neighbors. Reputation spreads fast here, both good and bad.
When you mishandle a lead in a local market, the impact is magnified.
If someone calls your plumbing business and goes to voicemail, or emails your boutique and waits three days for a reply, they don't just go to a competitor. They tell their friends at the coffee shop or post in local Facebook groups that they "couldn't get a hold of anyone."
Knowing your numbers helps you protect your local reputation. If you track your lead handling, you can spot these issues before they become bad reviews.
The Two Metrics You Need to Obsess Over
You don't need a degree in data science to track the numbers that matter. Start with these two:
1. Lead Conversion Rate
This is the percentage of leads that turn into paying customers.
The Formula:
(Total Sales / Total Leads) x 100 = Conversion Rate %
If 100 people call your store this month and 20 of them buy something, your conversion rate is 20%.
Why it matters:
If you know this number, you can predict your revenue. If you want to make $10,000 next month and your average sale is $100, you need 100 sales. If your conversion rate is 20%, you know you need exactly 500 leads to hit your goal. Without this number, you are just guessing.
2. Speed to Lead (Response Time)
This measures how long it takes for your business to respond to an inquiry.
The Reality Check:
Data consistently shows that your chances of converting a lead drop drastically after the first 5 minutes. If you wait an hour to call someone back, they have likely already called the next business on their
Google search list.
In a smaller market like ours, promptness is often valued even higher than price. People want to know they are being heard.
How to Start Tracking Today
You might be thinking, "I'm too busy running the business to track spreadsheets." The good news is that you don't need complicated software to get started. Here is a simple way to begin:
The "Tally Sheet" Method
If you are a brick-and-mortar store or run a service business, put a simple sheet of paper by the phone or register.
- Column 1: Source (How did they find us?)
- Column 2: Inquiry (What did they want?)
- Column 3: Result (Did they buy/book? Yes or No)
Review this at the end of every week. You might realize, "Wow, we had 15 calls from Google, but we only booked 2 appointments. Why aren't we closing those calls?"
Listen to Your Calls
If you record calls (which many VoIP systems do automatically), listen to three random calls a week.
- Is your staff friendly?
- Did they ask for the sale or the appointment?
- Did they answer questions confidently?
Often, a low conversion rate isn't a product problem; it's a script problem. A simple tweak in how your team answers the phone can bump your conversion rate significantly.
Handling Leads Like a Pro
Once you know your numbers, you need a process to improve them. "Handling leads" means treating every inquiry like gold.
Follow Up Faster
Make it a policy that every missed call gets a callback within 10 minutes. If an email comes in, have an auto-responder that sets expectations (e.g., "We received your message and will reply within 2 hours").
Follow Up More Often
Most sales happen between the 5th and 12th contact. Most business owners give up after one unanswered email. Don't be afraid to follow up. A polite nudge like, "Hi, just floating this to the top of your inbox to see if you still needed help with X," shows professionalism, not desperation.
Qualify Your Leads
Not every caller is a customer. Part of knowing your numbers is knowing who isn't a good fit. If you spend 30 minutes on the phone with someone who can't afford your services, that's time you can't spend on a profitable lead. Develop a few quick questions to ensure you are talking to the right people.
The Bottom Line for Your Business
When you understand your conversion rate and lead handling metrics, you take control of your business growth. You stop blaming "bad leads" or "slow months" and start seeing actionable areas for improvement.
At Advantim Marketing, we help Cochrane businesses dig into this data every day. We don't just want to send you traffic; we want to make sure your business is healthy enough to capture it.
Take a look at your numbers this week. You might be surprised at the opportunities hiding in plain sight.
Ready to stop guessing and start growing?
If you want help auditing your current lead process or understanding your marketing metrics,
reach out us at Advantim Marketing. Let's make your numbers work for you.
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Let's connect! We’re here to help.
Send us a message and we’ll be in touch.
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